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Ordering-Pricing-Refunds

Ordering-Pricing-Refunds

All pricing is in Canadian dollars.

ORDERING & PAYMENT TERMS

We accept purchase orders, school orders such as bill to school, VISA and Mastercard as well as school or individual cheques. Invoices are enclosed within each shipment and where required, invoices are also mailed or emailed to school district or board offices. We accept phone orders to 1-800-221-9788, fax orders to 1-888-796-1796 and email orders to avinfo@avdiscovery.com

TAXES

GST is added to all Canadian orders except those provinces with Harmonized Sales Tax. Those provinces are charges the appropriate HST. Orders outside of Canada are not charged taxes. Any applicable duties and customs fees are the responsibility of the customer.


PREVIEWS

Titles are available for preview through web streaming. To preview titles please call our customer service at 1-800-221-9788 with your list of titles and we will provide web streaming.

You may also email us your preview needs to avinfo@avdiscovery.com. We will contact you to confirm your preview needs and send a link for web streaming.


REFUNDS

As all titles are available for preview online there are no refunds offered after purchase. We suggest previewing titles before purchased to determine suitability for your classroom, library or educational needs. Any items damaged in transit or found defective from 5 years after purchase are replaced at no charge.


SATISFACTION GUARANTEE

Order in confidence. All films comes with a 5 year scratch and playability guarantee. Any title you purchase should it become unplayable up to 5 years after purchase for whatever reason will be replaced at no charge. As well all titles are available for preview online. To preview call customer service at 1-800-221-9788 with a list of titles. Previews are then made available to you.


SHIPPING

Within Canada we ship via Canada Post for the most economical means of delivery. Shipping charges are added to your invoice. Applicable sales taxes are added to the shipping charge. Should you require faster delivery please request this on your order or call us at 1-800-221-9788 and we will quote delivery costs and estimated time of arrival.


SHIPPING ON ORDERS OUTSIDE OF CANADA

Orders from outside of Canada are shipped via the most economical means. Shipping charges are added to your invoice and billed at time of shipment. We quote your shipping charges prior to making shipment.


DELIVERY TIMES

Most orders are filled and shipped within 24 hours of receipt. Delivery times within Canada vary from 3 to 7 business days. Delivery times OUTSIDE CANADA varying from 5 to 21 days.



DESIGNED FOR EDUCATORS

Every title we sell is designed for educators. They are licensed for use in classrooms, training labs, computer facilities, smartboards, projectors, amphitheatres, Intranet, internet, networks, home as well as institutions where no fees are charged or collected.


LICENSING

DVD AND CIRCULATION LICENSE

When you purchase DVDs your license gives you the right to use and circulate them within your school, public library or organization where no admission fees are charged or received. If purchased by a district resource centre serving various schools or public library with branches, your purchase allows them to be circulated among those sites within your jurisdiction. If purchased by a University or College, it may be circulated among departments. The Circulation License is identical to the DVD License. When you purchase a DVD it comes with a circulation license. The license allows the content to be projected through data projectors, on whiteboards, on computers or shown on televisions. Duplication in whole or in part is prohibited.

DUPLICATION MASTER LICENSE

When you purchase a Duplication Master, you are sent 1 DVD which you may copy for use within the schools of your board's jurisdiction. A public library purchasing a duplication master may make copies for use within their branch libraries. The duplication master license is for unlimited copies. However copies may not be made for non affiliated schools or library branches. Copies may not be made for individual students to take home. The license stipulates you have been granted the right to duplicate the program without breaking copyright laws. The license allows the content to be projected through data projectors, on whiteboards, on computers or shown on televisions.

DIGITAL STREAMING RIGHTS

Digital Streaming Rights are available for specified periods. (3 year, 5 year) When purchased you are sent 1 DVD which you may convert for digital streaming use from your server. The license allows for simultaneous access by an unlimited number of students. When the time period purchased (3 year or 5 year) expires, you are notified and allowed to renew your rights or advised to delete the title from your server and destroy the DVD copy sent. The license allows the content to be projected through data projectors, on whiteboards, on computers or shown on televisions.

WEB STREAMING RIGHTS

Web Streaming Rights are sold for specified time periods (1 year, 3 year, 5 year) When purchased we provide you with a link and password to a secure section of our website for your streaming use. Your license allows for unlimited access for the specified time period purchased 24 hours a day, 7 days a week. You have unlimited simultaneous access by your students, teachers or patrons. The license allows the content to be projected through data projectors, on whiteboards, on computers or shown on televisions. Your license also allows you to give the password and link to students for their home use, which makes an excellent aid for study and project purposes. All content is licensed for worldwide streaming and may be purchased in any country by educators. As the content is streaming, there are no shipping charges.

While we do our best to maintain functionality of our website and web streaming of programs, we accept no responsibility for interruptions, failures, delays, errors or omissions of any kind despite where the problem may originate from or causes of any kind including but not limited to natural disasters, terrorism, hacking, viral attacks and internet or server crashes. At any time should you be dissatisfied with the web streaming programs service, please contact customer service at 1-800-221-9788 and we will calculate a pro-rated refund for the time period remaining on your web streaming license.

In addition, we do not represent or warrant that the information accessible via our site is accurate, complete or current. We do not make any representations with respect to the content contained on films we distribute. In no event shall A-V Discovery Ltd or any of their shareholders, directors, officers, employees or licensors be liable (jointly or severally) to you for personal inury or any special, incidental, indirect or consequential damages of any kind for whatever reason or issue which you may or may not encounter.

HOME SCHOOLING (HOME USE ONLY)

All titles are available for home schooling or home use only. Please contact our customer service at 1-800-221-9788 for pricing on DVDs and/or web streaming of titles. For international customers outside North America please email avinfo@avdiscovery.com with a list of title(s) and we will provide home schooling prices.


INTELLECTUAL PROPERTY

All titles are copyright protected. Duplication in whole or in part without written consent is prohibited and a violation of copyright laws. Purchasers of Duplication Masters are provided a license to allow for duplication for specified use within the jurisdiction of their board, library, university, college or educational institution.