All titles are priced in Canadian dollars.
PAYMENT TERMS:
We accept purchase orders, school orders such as bill to school, VISA and Mastercard as well as school or individual cheques. Invoices are enclosed within each shipment and where required, invoices are also mailed to school district or board offices.
SALES TAXES FOR CANADIAN ORDERS:
GST is added to all Canadian orders except those provinces with Harmonized Sales Tax. Those provinces are charged the appropriate HST.
SALES TAXES FOR ORDERS FROM OUTSIDE OF CANADA:
Orders outside of Canada are not charged any taxes. Any applicable duties and customs fees are the responsibility of the customer.
SHIPPING:
Within Canada we ship via Canada Post for the most economical means of delivery. Shipping charges are added to your invoice. Applicable sales taxes are added to the shipping charge.
Should you require faster delivery please request this on your order or call us at 1-800-221-9788 and we will quote delivery costs and estimated time of arrival.
SHIPPING ON ORDERS OUTSIDE OF CANADA:
Orders from outside of Canada are shipped via the most economical means. Shipping charges are added to your invoice and billed at time of shipment. We quote your shipping charges prior to making shipment.
DELIVERY TIMES:
Most orders are filled and shipped within 24 hours of receipt. Delivery times within Canada vary from 3 to 7 business days.
Delivery times OUTSIDE CANADA varying from 5 to 21 days.
PREVIEWS
Titles are available for preview through web streaming. To preview titles please call our customer service at 1-800-221-9788 with your list of titles and we will provide web streaming.
You may also email us your preview needs to avinfo@avdiscovery.com. We will contact you to confirm your preview needs and send a link for web streaming.
REFUNDS
As all titles are available for preview online there are no refunds offered after purchase. We suggest previewing titles before purchased to determine suitability for your classroom, library or educational needs. Any items damaged in transit or found defective from 5 years after purchase are replaced at no charge.
SATISFACTION GUARANTEE
Order in confidence. All films comes with a 5 year scratch and playability guarantee. Any title you purchase should it become unplayable up to 5 years after purchase for whatever reason will be replaced at no charge. As well all titles are available for preview online. To preview call customer service at 1-800-221-9788 with a list of titles. Previews are then made available to you.